Return & Refund Policy
Prime Outboards – Return & Refund Policy
At Prime Outboards, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process to ensure your satisfaction.
Return Eligibility
To qualify for a return, the following conditions must be met:
The product must be unused, uninstalled, and in its original condition.
The product must be returned in its original packaging with all accessories, manuals, and documentation included.
A return request must be submitted within 30 days of the delivery date.
Proof of purchase or order confirmation must be provided.
Return Process
Step 1: Submit a Return Request
To initiate a return, please contact us at sales@primeoutboards.com with the subject line “Return Request.”
Please include:
Your order number
Product name(s) and quantity
Reason for the return
Photos of the product (if applicable)
Step 2: Return Authorization
Our customer support team will review your request and respond within 3–7 business days with return instructions and a Return Authorization Number (RAN), if approved.
Step 3: Ship the Product
Customers are responsible for arranging and paying for return shipping unless the item was received damaged, defective, or incorrect.
We strongly recommend using a trackable and insured shipping service, as Prime Outboards is not responsible for items lost or damaged during return transit.
Refund Policy
Inspection and Approval
Once the returned item is received, it will be inspected to ensure it meets our return eligibility requirements.
Refund Amount
Approved refunds will include the purchase price of the returned item(s), less any applicable:
Restocking fees
Shipping and handling charges
Return shipping costs (if applicable)
Any applicable fees will be communicated before the refund is processed.
Refund Method
Refunds will be issued using the original payment method used for the purchase. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account after processing.
Product Return Window
Prime Outboards offers a 30-day return window from the date of delivery. Products returned after 30 days may not be eligible for a refund, replacement, or store credit unless otherwise approved by management.
Non-Returnable Items
The following items cannot be returned:
Customized or personalized products
Products that have been used, installed, modified, or damaged after delivery
Products returned without original packaging or missing components
Products returned after the 30-day return period
Special-order or clearance items marked as final sale
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery by emailing sales@primeoutboards.com.
Include:
Your order number
A description of the issue
Photos showing the damage or defect
We will work promptly to provide a replacement, repair, or refund as appropriate.
Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us:
Prime Outboards
📍 6450-10 N Desert Blvd, El Paso, TX 79912, USA
📞 +1 (915) 206-9578
📧 sales@primeoutboards.com
Policy Updates
This Return & Refund Policy is effective as of the date of purchase and may be updated periodically without prior notice. Please visit our website for the most current version of this policy.